Dallas, TX, InBrace - Billtrust is a leading provider of cloud-based software and integrated payment processing solutions that simplify and automate B2B commerce. You can also submit a formal request within our customer support portal. By applying organizational, time management, and sound technical skills you will research incoming production issues, assess customer tutorial needs, and answer a diverse array of product inquiries. Matched Systems made easy with real-time inventory and pricing. The company is located in Lawrenceville, NJ, Chicago, IL and Denver, CO. Billtrust was founded in 2001. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. What does an Customer Support Specialist do at companies like BILLTRUST? Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. Get your customers back up ASAP with these HVAC Hurricane Response Kits. , , Salary information comes from 6 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. CA. Because of this I wanted to ask this question to my male counterparts. POSTED ON 6/24/2022 AVAILABLE BEFORE 10/14/2022. Customer Relations Support Photo Specialist (VASR) at Customer Engineering Services (CES) -cesservice, Technology Support Specialist at Technology Support Specialist, Customer Relations Support Photo Specialist (VASR) Florissant, MO at Customer Engineering Services (CES) -cesservice, Customer Relations Support Photo Specialist (VASR) - Part Time at Customer Engineering Services (CES) -cesservice, Administrative Support Specialist #1596 at ive Support Specialist #1596 at Aeyon. Compensation data tools, salary structures, surveys and benchmarks. Have Fun. Oct 2015 - Dec 20216 years 3 months. Billtrust is the best-in-class provider of Payment Cycle Management and accounts receivable solutions, helping businesses accelerate Invoice-to-Cash. Successful candidates exhibit exceptional direct customer service experience, preferably with a Software as a Service (SaaS) background or from a technical industry. Flexible Working Hours: We support your lifestyle- the results are what count. What you'll do:As a Customer Support intern at Billtrust you will work closely with our CustomerSee this and similar jobs on LinkedIn. Billtrust is a leading provider of cloud-based software and integrated payment processing solutions that simplify and automate B2B commerce. At Billtrust, mental health and well-being matters which is why we provide our employees with a flexible work environment that allows for a better work-life balance and mental health perks like Employee Assistance Programs and Ginger Mental Health care. CA. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. $55,000.00, $45,000.00 Salary.com's CompAnalyst platform offers: The chart shows total cash compensation for the BILLTRUST Associate Customer Support Specialist in the United States, which includes base, and annual incentives can vary anywhere from $92,876 to $123,024 with an average total cash compensation of $107,950. Get notified about new Customer Support Specialist jobs in United States. Successful candidates exhibit exceptional direct customer service experience, preferably with a Software as a Service (SaaS) background or from a technical industry.You will be accountable for interacting daily with customers across a variety of communication means (phone, email, web, chat), while managing a fluid support case workload. For the past 17 years, we have achieved remarkable success with year-over-year growth and we attribute that growth to our people and culture - We encourage employees to have autonomy, think creatively, share ideaseven with our CEOand to challenge the status quo every day without a lot of red tape. Billtrust is committed to ensuring your business - and your customers - have a firm grasp of the robust features of our order-to-cash solutions. 1009 Lenox Drive, Suite 101 During my time with Billtrust, I have been given the opportunity to take part in multiple company programs geared towards personal improvement professionally and as an individual. $62,000.00, $75,000.00 The Technical Customer Support Specialist [Internally titled Customer Support Specialist] is at the core of service delivery for the Billtrust Support organization. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Work hybrid: We have really nice offices to work from, but you can also regularly work from anywhere you like. Live Video Chat Technical Support now available in the Mobile App. Transform your phone into your inventory smart hub. The average salary for Associate Customer Support Specialist at companies like BILLTRUST in the United States is $107,950 as of November 23, 2022, but the range typically falls between $92,876 and $123,024. Team members are rewarded for their hard work and success with growth potential, continual education and an opportunity to make an impact. Contact 1-888-580-2455 to access your customer rep. Our knowledge base can be accessed within each product web application, and offers a wide range of product information, tutorials and release notes - which we update every day. For more than 20 years, we have achieved remarkable success and we attribute our growth to our people and culture. You are responsible for working with customers as a trusted advisor and resource. Salary Company Resume Critique Job Openings. By applying organizational, time management, and sound technical skills they will be able to research incoming production issues, assess customer tutorial needs, and answer general product inquiries. Still cant find what youre looking for? Create lists of frequently purchased products for convenience, organization and easy re-ordering any time. +5benefits, $45,000.00 Customer Support Specialist (Spanish/ Amsterdam), Customer Support Specialist (Dutch speaking), Customer Support Specialist Hybrid - Netherlands, Customer Support Specialist bij een dienstverlenend en professioneel bedrijf in Rotterdam, Customer Quality Support Specialist Nederland, Customer Support Specialist (Dutch Speaker), Medewerker Customer Support (32-40 uur/week), Full-time Customer Support Benelux (Dutch-speaking), Bekijk wie Billtrust heeft aangenomen voor deze functie. Check out the FAQs for general questions. Average salary for Billtrust Customer Support Specialist in Denver: $55,530. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Make History. Register a new Gemaire Account and start growing your business. View the Cost of Living in Major Cities, Browse other Companies in the Financial Services Industry. Billtrust is a leading provider of cloud-based software and integrated payment processing solutions that simplify and automate B2B commerce. Sign in to create your job alert for Customer Support Specialist jobs in United States. Were available from 8 a.m. to 8 p.m. EST, and can be reached via: Customer Support offers an after-hours emergency response channel, and can be reached at 1-855-950-2525 for customer concerns that need a response prior to the next business day. Duties and Responsibilities Participate in 4-6 weeks of individual training with supervisor and/or lead operator Additional ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 23 days ago. Technical Support Specialist - (Network/Systems Support), Everest Consultants, Inc. - Analysing and reporting product malfunctions, Documenting internal procedures and maintaining daily performance of the O2C applications, Working through the process of solving problems with clients and encouraging them to do the same in the future, Running diagnostics to resolve problems, and training incoming staff, Reporting significant or recurring problems to the tier-2 devops teams and gathering feedback to determine issues and patterns so that they can be resolved, or FAQs can be provided to clients to help them troubleshoot the problem themselves, Experience in a support / project role of SaaS / data management solutions, Fluent English and Dutch languages; C1 minimum, Excellent time management skills and are able to prioritise competing project demands efficiently and effectively, Excellent communication skills to be able to present complex problems to the business as well as technical departments, Excellent teamwork player with a positive and supportive mindset, Analytic Trouble-shooter, good problem-solving skills and the ability to come up with creative solutions, Excellent listening skills to establish the issues that users are facing, The ability to multitask, as they may be working on multiple problems simultaneously, Excellent English communication skills both written and verbal. - escalations) that require base knowledge of Billtrust products, internal systems, and customer facing applications, Identifies production issue trends and manages appropriately within leadership escalation path, Maintains continual awareness of new products as they are introduced, Consistently documents support cases in Salesforce and updates knowledgebase when applicable, 2+ years of experience in a customer support role, preferably within a technical or SaaS company, Strong technical skill set including a demonstrated understanding of software technologies, web functionality, and data file processing, History of proven success in a customer service or technical or application support role with a passion for supporting a Software as a Service (SaaS) customer base, Ability to utilize CRM technology to document and manage customer support issues, Previous experience working with defined operating protocols, systems processes, and service level agreements (SLA), Critical thinker with the ability to interface with various internal support partners to derive solutions, Active listener who seeks to understand the root cause of issues and understand the "why" behind the issue, Strong verbal (building relationships) and written (documenting answers) customer engagement skills, Persistent work ethic with a positive, team player mentality, Proven capability to apply or learn SQL techniques is a plus, Detailed skills and competency reports for specific positions. - Y The process took 4 days. The process took 2 weeks. Get email updates for new Customer Support Specialist jobs in United States. Accounts receivable is broken and relies on. I suggest all companies do this from a DE&I perspective. Self serve price books, generated on demand. Successful candidates exhibit exceptional direct customer service experience, preferably with a Software as a Service (SaaS) background or from a technical indust ID. , Direct Marketing Solutions, Inc - Portland Save time with powerfull software that's just easy to use. We enjoy digging into highly-complex order-to-cash product problems and figuring out how the puzzle pieces fit together. It was a lot but you really got an idea of what they are about and if you really want to work there. Billtrust is committed to ensuring your business and your customers have a firm grasp of the robust features of our order-to-cash solutions. Specialists are responsible for monitoring their caseload with a sense of urgency to ensure established service levels are satisfied while delivering timely responses/expectations to customers. Collect information about customer situation and provide accurate, timely and detailed case notes. , any input would be wonderful. Find the best products from the best brands by using our Brand Showcase it's simple and fast. Billtrust is an industry-leading Global B2B fintech software company with 20 years of stability and growth and the energy of a start-up..css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. , We understand Diversity and Equal opportunities as enrichment for our future-oriented work at Billtrust. AZ. Meld u aan om een vacaturemelding te maken voor vacatures voor Klantenservice in Amsterdam. We've made it our mission to offer equal opportunities and access to resources to all of the diverse individuals that work here. OR. Customer Service specialist (Office Clerk) at Customer service specialist - Louisville,KY. 10% OFF UP TO $1,500 total invoice for HVAC equipment and installation. Call: (888) 601-0038. Billtrust is a leading provider of cloud-based software and integrated payment processing solutions that simplify and automate B2B commerce. Webinar: How to remain compliant in the age of mandatory e-invoicing White Paper: The DNA of Future CFOs. Weve got the answers, additional resources and product expertise necessary to support your entire AR process. Successful candidates exhibit exceptional direct customer service experience, preferably with a Software as a Service (SaaS) background or from a technical industry. Gemaire.com is a full-scale HVAC online store designed to make your product ordering process faster, simpler and better organized. Get answers quickly by opening a support case. This job is no longer available, but here are similar jobs you might like. Customer Support Specialist (Japanese Speaking), Customer Service & Sales Support Specialist, Customer Support Specialist, Washington, DC, Customer Support Specialist, New York, NY, Customer Support Specialist, San Francisco, CA, Associate Customer Support Specialist at BILLTRUST, Associate Project Coordinator at BILLTRUST, Manager, Cybersecurity Operations & Incident Response at BILLTRUST. You will be responsible for monitoring their caseload with a sense of urgency to ensure established service levels are satisfied while delivering timely responses/expectations to customers. JavaScript seems to be disabled in your browser. Find startup jobs, tech news and events. Accounts receivable is broken and relies on conventional processes that are outdated, inefficient, manual and largely paper based. Please reach out directly to your vendor regarding all invoice and bill payments. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. Ontvang meldingen over nieuwe vacatures voor Klantenservice in Amsterdam. The estimated base pay is $50,271 per year. As a CSS You'll act as first point of contact for B2B and B2C . Fill out the form to get in touch with a member of our product support team. We are committed to continuing to raise awareness and mobilize support for those experiencing mental health issues. Sales Accounts receivable is broken and relies on conventional processes that are outdated, inefficient, manual and largely paper based. Any Twilio people here that can speak to overall company culture and work/life balance? Providing technical support or assistance for incoming issues and concerns related to the O2C, software and systems. Standard behavioral interview questions and questions about my past work experience. Please reach out to your account admin to gain access, or you may also send an email support request to [emailprotected]. outlook, culture etc. The IT Services Technician provides County customers with direct and remote support, to addressAn Associate's Degree in Computer Science or related field * Experience with Windows, Microsoft ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 5 days ago, TriMed Inc - Valencia Posted 8:38:54 PM. Door deze vacaturemelding te maken, stemt u in met de Gebruikersovereenkomst en het Privacybeleid van LinkedIn. Billtrust is the best-in-class provider of Payment Cycle Management and accounts receivable solutions, helping businesses accelerate Invoice-to-Cash. For instance are you met with blockades, enthusiasm, dread, etc? Related Searches:All Customer Support Specialist Salaries|All Billtrust Salaries. According to our data, the highest paying job at Billtrust is a Sales Executive at $120,000 annually while the lowest paying job at Billtrust is a Customer Support Specialist at $30,000 annually. Warranty claim online with no part return, from your office or on-site. Accounts receivable is broken and relies on. Billtrust is a leading provider of cloud-based software and integrated payment processing solutions that simplify and automate B2B commerce. $85,000.00, $50,000.00 What You'll Do:The Customer Support Specialist is at the core of service delivery for the BilltrustSee this and similar jobs on LinkedIn. The average salary for Associate Customer Support Specialist at companies like BILLTRUST in the United States is $106,335 as of June 28, 2022, but the range typically falls between $91,484 and $121,185. We encourage employees to have autonomy, think creatively, share ideas - even with our CEO - and to challenge the status quo every day.#LI-Remote, Sorry, this job was removed at 8:50 a.m. (CST) on Monday, September 26, 2022, Find out whos hiring remotely Nationwide, By clicking continue you agree to Built Ins, Billtrust operates in the Financial Services industry. Accounts receivable is broken and relies on. For more than 20 years, we have achieved remarkable success and we attribute our growth to our people and culture. A Culture that Lives its Values: Our values are not just words or window dressing, they guide our decisions - big and small - each and every day. CA. Compensation data tools, salary structures, surveys and benchmarks. Every Billtrust customer is assigned a sales account manager to work with regarding any of your product needs. Accounts receivable is broken and relies on conventional processes that are outdated, inefficient, manual and largely paper based. LINQM is looking to add multiple Customer Support Specialists. Successful candidates exhibit exceptional direct customer service experience, preferably with a Software as a Service (SaaS) background or from a technical industry. Successful candidates exhibit exceptional direct customer service experience, preferably with a Software as a Service (SaaS) background or from a technical industry. I was sent a link outlining the hiring process. Ontvang e-mailupdates voor nieuwe vacatures voor Klantenservice in Amsterdam. CA. Successful candidates exhibit exceptional direct customer service experience, preferably with a Software as a Service (SaaS) background or from a technical industry. Lastly, this role will often work with customers to review/gather business requirements in advance of directing various configuration changes. $60,500.00, $55,000.00 Chicago, IL, BTerrell Group, LLP - To promote parent-child bonding and increase gender equity at home and in the workplace. Successful candidates exhibit exceptional direct customer service experience, preferably with a Software as a Service (SaaS) background or from a technical industry. We love creating phenomenal customer experiences. Maintains high level of customer satisfaction (CSAT) handling customer-facing support inquiries via all communication channels comprised of product questions, production issues, and configuration requests, Effectively translates customer needs/problems into solutions or internal support plans of action, Reviews workload diligently to stay ahead of customer expectations and in accordance with established service standards, Manages difficult customer situations (i.e. Built In is the online community for startups and tech companies. I wasn't surprised when I received a rejection email about a week after. By applying organizational, time management, and sound technical skills you will research incoming production issues, assess customer tutorial needs, and answer a diverse array of product inquiries. The company is located in Lawrenceville, NJ, Chicago, IL and Denver, CO. Billtrust was founded in 2001. Lastly, this role will often work with customers to review/gather business requirements in advance of directing various configuration changes. Playing a role as a trusted Billtrust advocate Associates utilize strong relationship building skills to enhance our overall customer experience. Find startup jobs, tech news and events. The Customer Support Specialist (CSS) is at the core of service delivery for the Billtrust Support organization. Copyright 2008-2022, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Average Billtrust Customer Specialist yearly pay in the United States is approximately $47,429, which is 9% above the national average. Please note that the compensation information that follows is a good faith estimate forColorado-based hires only and is provided pursuant to theColoradoEqual Pay for Equal Work Act and Equal Pay Transparency Rules. Lake Oswego, OR, MC&A Custodian ( Operations Support Specialist 2/3 ), Los Alamos National Laboratory - Playing a role as a trusted Billtrust advocate, you will utilize strong relationship-building skills to enhance our overall customer experience. I interviewed at Billtrust (New York, NY). Simple and easy to use financing for closing sales on the first visit. Agfa HealthCare. Gent Area, Belgium. Built In is the online community for startups and tech companies. With us, teams are balanced and diverse. Check out our FAQs for general inquiries and answers for all things product and customer support. Being a woman in tech, I only recently started advocating for myself at work about advancement opportunities. OR. I expressed interest in wanting to learn more technical things and the hiring manager kept emphasizing this was more of a customer support role. Place your orders anytime/anywhere as they are instantly sent to your branch for pickup or delivery. Washington, DC; Chicago, IL; New York, NY; San Francisco, CA; Dallas, TX; Search. What You'll Do: - The Technical Customer Support Specialist is at the core of service delivery for the Billtrust Support organization. What does an Associate Customer Support Specialist do at companies like BILLTRUST? Be the first to find this interview helpful. - escalations) that require base knowledge of Billtrust products, internal systems, and customer-facing applications, Identifies production issue trends and manages appropriately within the leadership escalation path, Maintains continual awareness of new products as they are introduced, Consistently documents support cases in Salesforce and updates knowledge base when applicable, 2+ Years of Proven experience in a technical support role, preferably within a SaaS company or related industry, Strong technical skillset including a demonstrated understanding of software technologies, web functionality, troubleshooting, and data file processing, Proven work experience with SQL techniques is a must have in this role, Preferred python & preferred PowerBI experience, Ability to utilize CRM technology to document and manage customer support issues, Previous experience working with defined operating protocols, systems processes, and service level agreements (SLA), Critical thinker with the ability to interface with various internal support partners to derive solutions, Active listener who seeks to understand the root cause of issues and understand the "why" behind the issue, Strong verbal (building relationships) and written (documenting answers) customer engagement skills, Persistent work ethic with a positive, team player mentality, Please note that the compensation information that follows is a good faith estimate for. Los Alamos, NM, H. T. Harvey & Associates - Copyright 20082022, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. { "name": "Native_infosite_salary_detail_fluid_en-US","id": "div-AdSlot-lbl3nkfi", "fluid": true }, average salary for a Customer Support Specialist is $42,919 per year in United States, Software Development Engineer in Test Career. I applied online. To see all 27 open jobs at Billtrust, click. From detailed product support to high-level training webinars, we have the tools and insights you need for seamless onboarding and adoption of Billtrust solutions. Posted 2:19:50 PM. Customer Support Specialist - Perspective Insurance - Orange City Location * Work as an efficient team with Agent/Producer to assemble, market and place coverage, complete and submit applications to ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 31 days ago, Explore Jobs Search - Portland Members of our customer support team are accountable, transparent, self-aware and excel at partnering with internal and external teams to push tasks across the finish line. We encourage you to apply and speak with our Talent Acquisition team to learn more about the total compensation package. CA. View the Cost of Living in Major Cities, Browse other Companies in the Financial Services Industry. Their interview process was a series of meetings. Required Qualifications Any combination, training or experience equivalent to an Associate of Arts Biogensys - Phoenix Office Clerk (on-site Customer service specialist) - Louisville,KY. The estimated additional pay is $7,813 per year. Our centralized customer support team is always ready to assist with any product or order related question. $53,000.00, Customer Service Representative - Cigna - Work From Home, Customer Happiness Quality Support Specialist, $60,000.00 When you have 1:1's with your direct reports and talk about career growth / aspirations what is your managers response typically? The Technical Customer Support Specialist [Internally titled Customer Support Specialist] is at the core of service delivery for the Billtrust Support organization. SALARY RANGE BELOW FORCOLORADOBASED APPLICANTS ONLY, Target Base Compensation: $45,000.00 - $60,000.00(bonus and equity offered in addition to base compensation). Our Customer Support group is happy to work with you directly to answer any production questions you may have. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. The Technical Customer Support Specialist [Internally titled Customer Support Specialist] is at the core of service delivery for the Billtrust Support organization. A technical discipline such as computer science How much does an Associate Customer Support Specialist make at companies like BILLTRUST in the United States? By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. , Pay and manage your invoices and account balances. For the best experience on our site, be sure to turn on Javascript in your browser. Klik op de link in de e-mail die we naar hebben verzonden, om uw e-mailadres te bevestigen en uw vacaturemelding te activeren. OR. You will often be the ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 5 days ago, Miles - Redwood City $58,000.00, $62,000.00 3rd line Global support for Agfa RIS and Enterprise Imaging implementations: Take ownership and accountability for all assigned incidents and drive toward a resolution. For the best experience on our site, be sure to turn on Javascript in your browser. Customer Support Specialist Jobs in United States, $45,000.00 To see all 27 open jobs at Billtrust, click. Collectbase - San Francisco Ourplatformsprocess$30B+ annually and help companies like Kraft Foods, New Balance Athletics and Ferguson Enterprises get paid faster and more efficiently. Id like to gauge how my experience (negative) differs from others. Maintains high level of customer satisfaction (CSAT) handling customer-facing support inquiries via all communication channels comprised of product questions, production issues, and configuration requests, Effectively translates customer needs/problems into solutions or internal support plans of action, Reviews workload diligently to stay ahead of customer expectations and in accordance with established service standards, Manages difficult customer situations (i.e. Webinar: How to remain compliant in the age of mandatory e-invoicing White Paper: The DNA of Future CFOs. Lastly, this role will often work with customers to review/gather business requirements in advance of directing various configuration changes. Unlock more value from every sale and wow your customers. Billtrust is a leading provider of cloud-based software and integrated payment processing solutions that simplify and automate B2B commerce. Skip to content Billtrust strives to provide a supportive environment for unique individuals. $50,000.00. You can unsubscribe from these emails at any time. .css-jiegi{font-size:15px;line-height:24px;color:#505863;font-weight:700;}How accurate does $58,084 look to you? 1-888-580-2455, Privacy Policy | Privacy Terms | Cookie Policy| Security & Compliance |Sub Processors | COVID 19 Communications | COVID 19 Solutions, 2022 BTRS Holdings Inc. dba Billtrust | All rights reserved. Salary information comes from 9 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. at Office Clerk (on-site Customer service specialist) System Architect at Technology Support Specialist, Maintains high-level of customer satisfaction (CSAT) handling customer facing support inquiries via all communication channels comprised of product questions, production issues, and configuration requests, Effectively translates customer needs/problems into solutions or internal support plans of action, Reviews workload diligently to stay ahead of customer expectations and in accordance with established service standards, Manages difficult customer situations (i.e. Customer Support Specialist in Billtrust US Careers; Remote in Atlanta, GA. Popular Locations. - - Your input helps Glassdoor refine our pay estimates over time. - escalations) that require base knowledge of Billtrust products, internal systems, and customer-facing applications, Identifies production issue trends and manages appropriately within the leadership escalation path, Maintains continual awareness of new products as they are introduced, Consistently documents support cases in Salesforce and updates knowledge base when applicable, 2+ Years of Proven experience in a technical support role, preferably within a SaaS company or related industry, Strong technical skillset including a demonstrated understanding of software technologies, web functionality, troubleshooting, and data file processing, Proven work experience with SQL techniques, preferred python, & preferred PowerBI experience, Ability to utilize CRM technology to document and manage customer support issues, Previous experience working with defined operating protocols, systems processes, and service level agreements (SLA), Critical thinker with the ability to interface with various internal support partners to derive solutions, Active listener who seeks to understand the root cause of issues and understand the "why" behind the issue, Strong verbal (building relationships) and written (documenting answers) customer engagement skills, Persistent work ethic with a positive, team player mentality, Please note that the compensation information that follows is a good faith estimate for. I understood that going in since I have years of experience in roles that are a mix of technical/customer support. Take a look at our quick start guide of tools and services to help you get started today. , When your customer use Credit for Comfort to finance their 17+ SEER AHRI matched system purchase. IA. Successful candidates exhibit exceptional direct customer service experience, preferably with a Software as a Service (SaaS) background or from a technical industry. Frequently asked questions From ERGs like Women in Tech and DE&I, to Mentor-Mentee, Leadership, and High-Potential Programs, we foster an environment where all employees can grow. All Rights Reserved. Technical Customer Support Specialist at Billtrust. The Technical Customer Support Specialist is at the core of service delivery for the Billtrust Support organization. Decent plans though getting full coverage in and out of network is very expensive. Interviewing for a security assurance analyst position with Twilio and some of the stuff Ive been reading makes me nervous. U kunt zich op elk gewenst moment uitschrijven voor deze e-mails. The estimated additional pay is $7,813 per year. Explore Jobs Search - Portland The estimated base pay is $50,271 per year. Playing a role as a trusted Billtrust advocate, you will utilize strong relationship-building skills to enhance our overall customer experience. See if they're hiring! We encourage you to apply and speak with our Talent Acquisition team to learn more about the total compensation package. Lawrenceville, New Jersey 08648 - CA, As a Customer Support Specialist, you will be responsible for handling customer inquiries and addressing questions about our product with an exceeding level of empathy and professionalism, ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 12 days ago, Microbe Formulas - Meridian Click the link in the email we sent to to verify your email address and activate your job alert. 1009 Lenox Drive, Suite 101 , For the past 18 years, we have achieved remarkable success with year-over-year growth and we attribute that growth toourpeople and culture -We encourage employees to have autonomy, think creatively, share ideas even withourCEO and to challenge the status quo every day without a lot of red tape. Dealer CO-OP Programs now accessible from your account dashboard. The interview was mostly standard but I felt as if I was questioned about whether I really wanted this role. How much does an Customer Support Specialist make at companies like BILLTRUST in the United States? Billtrust is at the forefront of the digital transformation of AR, providing mission-critical solutions that span credit decisioning and monitoring, online ordering, invoice delivery, payments and remittance capture, invoicing, cash application and collections. From detailed product support to high-level training webinars, we have the tools and insights you need for seamless onboarding and adoption of Billtrust solutions. North Plains, OR. Accounts receivable is broken and relies on conventional processes that are outdated, inefficient, manual and largely paper based. Based on 1 salaries posted anonymously by Billtrust Customer Support Specialist employees in Denver. 1-888-580-2455, Privacy Policy | Privacy Terms | Cookie Policy| Security & Compliance |Sub Processors | COVID 19 Communications | COVID 19 Solutions, 2022 BTRS Holdings Inc. dba Billtrust | All rights reserved. Email: [emailprotected] - Job Overview We are looking for an enthusiastic Customer Support Specialist to join our team. Easy-to-install utility monitoring sensors for smart homes and businesses.. Internet Explorer users may experience checkout issues at the moment. Because each of us is unique, and we appreciate bringing together different personalities and talents. Free interview details posted anonymously by Billtrust interview candidates. The average salary for Customer Support Specialist at companies like BILLTRUST in the United States is $38,284 as of May 27, 2022, but the salary range typically falls between $32,764 and $43,804. Learn more about the team behind the innovation. To promote parent-child bonding and increase gender equity at home and in the workplace. We face a diversity of technical issues, all with varying intensities that require varying levels of autonomy and help from others in the Billtrust organization. Summary Of PositionThe Sales Support Customer Specialist manages customer jobs from order approval to finished product, including all front office and production aspects. @dell Has anyone here worked in Dell Financial a services (DFS) previously or current time? , Billtrust employees earn $55,000 annually on average, or $26 per hour, which is 18% lower than the national salary average of $66,000 per year. 4 Billtrust Customer Support Specialist interview questions and 1 interview reviews. The total cash compensation may get paid differently by industry, location, and other factors. They are responsible for delivering timely responses/expectations to customers as to ensure established service levels are satisfied. Customer Support Specialist. - Check out the latest Customer Support Specialist Jobs or see Customer Support Specialist Salaries at other companies. Please note that the compensation information that follows is a good faith estimate forColorado-based hires only and is provided pursuant to theColoradoEqual Pay for Equal Work Act and Equal Pay Transparency Rules. Increase indoor air quality with these featured products. Free interview details posted anonymously by Billtrust interview candidates. Our platform has processed $1 trillion+ invoice dollars and we have seen 28% year-over-year software & payments revenue growth (2021). The Technical Customer Support Specialist is at the core of service delivery for the Billtrust Support organization. How much does an Associate Customer Support Specialist make at companies like BILLTRUST in the United States? Recognition: From Billtrust Bucks and Gongings to Culture Champion and Founders Awards, our employees are recognized for hard work and outcomes achieved. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years . Managers, coworker, VP, Director and cross function team member. Irvine, CA. This position is responsible LINQM - Palo Alto How much does an Customer Support Specialist make at companies like BILLTRUST in the United States? Playing a role as a trusted Billtrust advocate Specialists utilize strong relationship building skills to enhance our overall customer experience. Helping the development teams with insight in usage of the software and improvements based on customer feedback that will improve the user experience, Identifying customer needs and helping customers use specific features. Amsterdam, Voordrachten verhogen uw kansen op een sollicitatiegesprek met Billtrust 2x. Billtrust intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience and location. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Helping our customers use our SAAS products, providing advice about the functions and back-end operations. Successful candidates exhibit exceptional direct customer service experience, preferably with a Software as a Service (SaaS) background or from a technical industry.Specialists are accountable for interacting, daily, with customers across a variety of communication means (phone, email, web, chat), while managing a fluid support case workload. We are committed to continuing to raise awareness and mobilize support for those experiencing mental health issues. Weve made it our mission to offer equal opportunities and access to resources to all of the individuals that work at Billtrust which is why we are excited to announce that we have rolled out seven ERGs in an effort to continue to make this a great and inclusive place to work! The average salary for a Customer Support Specialist is $42,919 per year in United States, which is 26% lower than the average Billtrust salary of $58,084 per year for this job. By applying organizational, time management, and sound technical skills they will be able to research incoming production issues, assess customer tutorial needs, and answer a diverse array of product inquiries. 5 Billtrust Customer Support Specialist interview questions and 2 interview reviews. The estimated total pay for a Customer Support Specialist at Billtrust is $58,084 per year. 2) Interview with hiring manager. Opens the Fishbowl by Glassdoor site in a new window, Get started with your Free Employer Profile, Implementation Specialist/Project Manager (1), Software Development Engineer in Test Career, The Ultimate Job Interview Preparation Guide. It has 638 total employees. Infogain - We enjoy digging into highly-complex order-to-cash product problems and figuring out how the puzzle pieces fit together. Additional pay could include bonus, stock, commission, profit sharing or tips. Country specific perks and fringe benefits. This position will play a key role in delivering great customer experiences by providing responsivedegree required (Associate level and above). Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done. Have a question? The Customer Support Specialist is at the core of service delivery for the Billtrust Support organization. At Billtrust, mental health and well-being matters which is why we provide our employees with a flexible work environment that allows for a better work-life balance and mental health perks like Employee Assistance Programs and Ginger Mental Health care. - Associate's degree or equivalent combination of education and experience * Minimum 3 years of ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 23 days ago, Hologic - Santa Clara We provide a flexible, automated, cloud-based product portfolio that meets diverse buyer requirements and speeds cash application through tailored invoice delivery, secure multi-channel payment enablement, and intelligent matching and payment posting. I interviewed at Billtrust. How much do you get paid as a Senior Technology Manager in Capital One? Some related job titles areCustomer Service Representative salaries with median pay of $37,654,Client Support Specialist salaries with median pay of $50,601,Customer Service salaries with median pay of $36,979,Customer Service and Support Specialist salaries with median pay of $43,123. Our centralized customer support team is always ready to assist with any product or order related question. If I had gone to the next step, there would have been a team interview. The average salary for Customer Support Specialist at companies like BILLTRUST in the United States is $37,872 as of November 23, 2022, but the range typically falls between $33,059 and $42,685. The total cash compensation may get paid differently by industry, location, and other factors. Los Gatos, CA, Jewett Cameron - The Technical Customer Support Specialist [Internally titled Customer Support Specialist] is at the core of service delivery for the Billtrust Support organization. Austin, TX, PHMG Careers - The Associate Customer Support Specialist is at the core of service delivery for the Billtrust Support organization. The recruiter asked for my desired salary on the call. This has helped in giving me the tools and experience needed to allow me to advance in my career with the organization.. The Customer Support Specialist is at the core of service delivery for the Billtrust Support organization. Our platform has processed $1 trillion+ invoice dollars and we have seen 28% year-over-year software & payments revenue growth (2021). What You'll Do: - The Technical Customer Support Specialist is at the core of service delivery for the Billtrust Support organization. Billtrust: Work Hard. Our customer support teams dont just make happy customers, they create raving fans. Tax Disclosures. We encourage employees to have autonomy, think creatively, share ideas - even with our CEO - and to challenge the status quo every day.#LI-Remote, Sorry, this job was removed at 3:15 p.m. (CST) on Saturday, November 26, 2022, Find out whos hiring remotely Nationwide, By clicking continue you agree to Built Ins, Billtrust operates in the Financial Services industry. Billtrust is a leading provider of cloud-based software and integrated payment processing solutions that simplify and automate B2B commerce. I have an interview and wanted to know the compensation plan and job. Why do you want to leave your current job? It has 638 total employees. Please use a different web browser. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. SALARY RANGE BELOW FORCOLORADOBASED APPLICANTS ONLY, Target Base Compensation: $45,000.00 - $60,000.00(bonus and equity offered in addition to base compensation). As a Customer Support Specialist with Microbe Formulas, you'll engage in helping individuals and practitioners understand who we are, what we can do for their health and that of their clients, and ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 33 days ago, Ambank Company - Orange City Weve made it our mission to offer equal opportunities and access to resources to all of the individuals that work at Billtrust which is why we are excited to announce that we have rolled out seven ERGs in an effort to continue to make this a great and inclusive place to work! Win a job with financing from Credit for Comfort and receive a $200 Gift Card. Successful candidates exhibit exceptional direct customer service experience, preferably with a Software as a Service (SaaS) background or from a technical industry.You will be accountable for interacting daily with customers across a variety of communication means (phone, email, web, chat), while managing a fluid support case workload. BILLTRUST Associate Customer Support Specialist, Customer Service & Sales Support Specialist, Technical Support Specialist II - IT Purchasing Agent, Technical Support Specialist/Desktop Support II, Associate Customer Support Specialist, Washington, DC, Associate Customer Support Specialist, Chicago, IL, Associate Customer Support Specialist, New York, NY, Associate Customer Support Specialist, San Francisco, CA, Associate Customer Support Specialist, Dallas, TX, Associate Customer Support Specialist at BILLTRUST, Associate Project Coordinator at BILLTRUST, Manager, Cybersecurity Operations & Incident Response at BILLTRUST, GARAGE CLOTHING - Stock Support Associate PT at GARAGE Support Associate PT. The estimated total pay for a Customer Support Specialist at Billtrust is $58,084 per year. Associates will support one to two primary products or functions and are responsible for monitoring their assigned workload with a sense of urgency. The Technical Customer Support Specialist [Internally titled Customer Support Specialist] is at the core of service delivery for the Billtrust Support organization. Please contact your supplier directly if you require assistance related to supplier web applications, bill contents or the status of your payments. Average Billtrust Support Specialist yearly pay in the United States is approximately $64,000, which is 40% above the national average. Email: support@gemaire.com. , GARAGE Stock Support PT at GARAGE Support Associate PT, GARAGE CLOTHING - Stock Support Associate PT - LOS CERRITOS CENTER at GARAGE Support Associate PT, Customer Relations Support Photo Specialist (VASR) at Customer Engineering Services (CES) -cesservice, Technology Support Specialist at Technology Support Specialist, Customer Relations Support Photo Specialist (VASR) Florissant, MO at Customer Engineering Services (CES) -cesservice, Customer Relations Support Photo Specialist (VASR) - Part Time at Customer Engineering Services (CES) -cesservice, Maintains high-level of customer satisfaction handling customer facing service inquiries, via one or more communication channels, comprised of general product questions or production issues, Manages difficult customer situations that require knowledge of Billtrust products, internal systems, or customer facing applications, Effectively translates customer needs/problems into solutions or internal support plans of action, Reviews workload diligently to stay ahead of commitment dates and in accordance with established internal service standards, Elevates customer escalations appropriately through leadership escalation path, Maintains awareness of updates to product(s) supported as they are introduced, Accurately and succinctly documents answers to customer inquiries in support cases, Basic technical skill set including a demonstrated understanding of software technologies, web functionality, and data file processing, Ability to utilize CRM technology to document and manage customer support issues, Active listener who seeks to understand the root cause of issues and understand the "why" behind the issue, Strong verbal (building relationships) and written (documenting answers) customer engagement skills, Persistent work ethic with a positive, team player mentality, Understands the importance of customer expectation setting, its impact to customers, and how it differentiates Billtrust, Detailed skills and competency reports for specific positions. 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